Refund and Credit Policy

Last updated: October 12, 2026

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Independent fan tool. Not affiliated with Drake, OVO Sound, or their labels. All brand names, artist identifiers, and music references are used solely for nominative identification and descriptive trend illustration.

1. Overview and Credit-Based Pricing Architecture

This Refund and Credit Policy sets forth the terms and conditions governing purchases, credit utilization, automatic balance restorations, cancellations, and refunds on drakeburningbridgesai.app (the "Service"), operated by Drake Burning Bridges AI ("we", "us", or "our").

1.1 One-Time Credit Packages

The Service operates on a pay-as-you-go credit architecture. We offer one-time purchase packages with no recurring charges or automated renewals:

Solo Pack: $9.90 for 20 credits (delivers 1x 480p video)
Crew Pack: $24.90 for 60 credits (delivers up to 3x 480p videos or 1x 720p + 1x 480p video)
Afterparty Pack: $59.90 for 160 credits (delivers up to 8x 480p videos or 4x 720p videos)

1.2 Credit Consumption Rates

Credits are deducted per completed video generation task according to selected resolution:

480p (Standard Definition): Deducts 20 credits per generated video.
720p (High Definition): Deducts 40 credits per generated video.

1.3 Expiration and Valuation

Purchased credits do not expire. Credits are stored in your account ledger indefinitely until consumed or forfeited under the terms below. Credits constitute a limited, revocable license to access computing resources on our Service; they possess no cash or fiat currency value, are non-transferable between accounts, and cannot be redeemed for legal tender.

1.4 Subscription Status

Recurring subscriptions and memberships are currently inactive on the Service. If recurring subscription options are introduced in the future, distinct subscription terms and cancellation protocols will be announced prior to rollout.

2. Refund Eligibility Rules

┌────────────────────────────────────────────────────────┬──────────────────────────────────────────┐
│ Scenario                                               │ Remedy / Refund Outcome                  │
├────────────────────────────────────────────────────────┼──────────────────────────────────────────┤
│ Unused Credit Pack within 14 calendar days             │ 100% Full Monetary Refund                │
│ Credit Pack with ANY consumed credits                  │ Non-refundable (Compute costs incurred)  │
│ System generation failure or timeout                   │ 100% Automatic Credit Balance Refund     │
│ Third-party AI safety filter block / provider reject   │ 100% Automatic Credit Balance Refund     │
│ Duplicate billing or verified payment delivery glitch  │ 100% Full Monetary Refund                │
│ Account terminated for Terms / AUP violation           │ Non-refundable (Remaining credits void) │
│ Non-violation service closure or discontinuation      │ Pro-rata Monetary Refund for unspent pack│
│ Payment chargeback or payment gateway reversal         │ Unspent credits revoked / Clawed back    │
└────────────────────────────────────────────────────────┴──────────────────────────────────────────┘

2.1 14-Day Cooling-Off Window for Unused Packs

If you purchase a credit pack and have not spent any credits from that specific pack (zero generations attempted or delivered from those credits), you may request a 100% full refund within fourteen (14) calendar days of the original purchase timestamp.

2.2 Consumed Credits Are Non-Refundable

Each video generation allocates dedicated GPU processing time and calls external commercial AI infrastructure, creating immediate, non-recoverable operational costs. Consequently:

Once any portion of credits from a package has been expended to complete a generation, those consumed credits are strictly non-refundable.
Partial cash refunds for remaining unspent credits from an already partially-consumed pack are not provided, except where mandatory consumer protection laws explicitly require otherwise.

2.3 Automated Credit Restorations (Generation Failures & Blocks)

You never lose credits on failed generations. Our system automatically monitors and reconciles task states:

Technical Failures & Timeouts: If a generation request encounters a server crash, connection drop, or external API timeout, the reserved credits are immediately and automatically credited back to your balance.
AI Safety Filter Blocks: If your uploaded photo is screened out or rejected by our third-party AI provider safety filters (e.g., automated false-positive or content detection), the generation halts and all reserved credits are returned to your account balance automatically. No support ticket is required for automated restorations.

2.4 Duplicate Charges and Delivery Failures

In the rare event of technical discrepancies resulting in duplicate card debits, or where a verified successful payment fails to credit your account ledger and cannot be resolved, we will issue an immediate 100% cash refund to the original payment method upon verification.

3. Account Closures, Violations, and Clawbacks

3.1 Termination for Violations (Forfeiture)

If your account is suspended or permanently terminated due to a breach of our Terms of Service or Acceptable Use Policy—including, but not limited to, uploading photos of minors, generating sexually explicit or non-consensual material, impersonating public figures, or attempting to bypass moderation filters:

No refunds will be granted.
All accumulated, unspent credits in the account ledger are immediately and permanently forfeited.

3.2 Non-Violation Account Closure

If we terminate your account or discontinue the Service for general operational, commercial, or structural reasons unrelated to any breach, misconduct, or policy violation on your part, we will issue a pro-rata monetary refund for any verified, unspent credits purchased within the preceding 180 days.

3.3 Chargebacks and Credit Clawbacks

If a payment dispute, reversal, or chargeback is initiated through your card issuer, bank, or payment provider:

Any unspent credits associated with the disputed transaction will be immediately rescinded and clawed back from your account.
If unspent credits are insufficient to cover the reversed transaction, your account may be placed on hold until reconciled.
We reserve the right to dispute fraudulent or invalid chargebacks and permanently close accounts associated with unauthorized payment claims.

4. Statutory Consumer Protection Rights

Nothing in these terms limits rights you have under applicable consumer protection law.

5. Refund Request Procedure and Timelines

To request a refund under the eligible conditions outlined above, please follow this procedure:

Submit Request: Send an email from the address registered with your account to support@drakeburningbridgesai.app with the subject line: "Refund Request - [Your Order ID]".
Include Transaction Details: In the body of your message, please provide:
- Your registered account email address;
- The transaction or order confirmation ID received from Waffo;
- The date and amount of the transaction; and
- A brief statement of the reason for the refund request.
Review & Determination: Our billing team reviews refund requests within two (2) to three (3) business days.
Disbursement: Once approved, refunds are credited back to the original payment method utilized at checkout via our payment processing partners. Processing by your card issuer or banking institution typically takes between five (5) and ten (10) business days to reflect on your statement.

6. Payment Processing

Payments are processed by our payment provider, Waffo. Transactions are subject to Waffo’s processing conditions and currency conversion rules.

7. Governing Law

Nothing in these terms limits rights you have under applicable consumer protection law.

8. Billing Inquiries and Support

For questions, billing reconciliations, or refund submissions, please reach out to:

Service: Drake Burning Bridges AI
Website: https://drakeburningbridgesai.app
Customer Support: support@drakeburningbridgesai.app