Customer Support, Abuse Reporting & Content Takedown

Support: support@drakeburningbridgesai.app

We maintain a strict zero-tolerance approach toward abusive, unlawful, or non-consensual content on our platform.

Urgent Takedown & Safety Reports

If you believe content generated or hosted via our platform violates our Acceptable Use Policy, infringes your copyright or publicity rights, or depicts non-consensual imagery, please submit an urgent report to:

Direct Contact: support@drakeburningbridgesai.app

24-Hour Expedited Takedown Commitment

For all verified reports involving:

Depiction of minors (individuals under 18 years of age, regardless of parental consent);
Non-consensual sexual content, real-person pornography, or intimate imagery;
Direct threats of physical violence, terrorism, or targeted harassment;

Our administrative team maintains an operational commitment to review, purge, and permanently takedown the affected assets from all cloud storage caches (including Cloudflare R2 buckets) within 24 hours of report receipt and confirmation.

Information Required for Abuse & DMCA / Copyright Notices

To help our trust and safety team act immediately upon your request, please include the following details in your email:

Specific URL or Identifier: The exact job ID, asset link, or temporary download link associated with the infringing content.
Category of Violation: Specify whether the report concerns minors, non-consensual imagery, trademark/copyright infringement, or harassment.
Evidence of Ownership / Identity:
- For copyright complaints: Identification of the copyrighted work claimed to have been infringed and proof of authorization.
- For privacy or likeness complaints: A statement confirming that you are the individual depicted (or their legally appointed representative) and did not provide authorization.
Statement of Good Faith: A declaration stating that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
Contact Information: Your full legal name, email address, and telephone number.

Account & Technical Support

For questions related to credit balances, failed generations, or billing inquiries through Waffo checkout:

Automatic Failures: Most failed generations automatically refund your credits (20 credits for 480p, 40 credits for 720p). If a deducted credit was not returned following a server timeout, include your account email address and approximate timestamp.
Account Recovery: Our platform utilizes passwordless authentication via magic links. If you lose access to your email account or fail to receive a login link, ensure your spam filter allows messages from drakeburningbridgesai.app.